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Terms and Conditions |
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Welcome to the platinumfurnishing.com website terms and conditions for use.
These terms and conditions apply to the use of this Website and by accessing
this Website and/or placing an order you agree to be bound by the terms and
conditions set out below. If you do not agree to be bound by these terms and
conditions you may not use or access this Website. Before you place an order, if
you have any questions relating to these terms and conditions please contact our
Customer Service Team by e-mail, or call us on 01418835444 between
10.00am-7.00pm Monday- Friday. Please note that all calls to our Customer
Services Representatives will be charged at the local rate (BT users only, other
network charges may vary). |
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Contents |
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Purchase of products |
- Orders
- Contract creation and electronic contracting
- Description of products
- Secure Payments and World Pay
- Transaction Encryption
- Data Storage
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Order and Returns Information |
- Change or cancel an order
- Track your order
- Delivery
- Collections
- Returns procedure
- Refund policy
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Products we are unable to refund or exchange
- Delivery charges
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Unwanted purchases of furniture
- Damages
- Cancellation of made-to-order products
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General |
- Intellectual property and right to use
- Compliance with laws
- Limitation of liability
- Severance
- Waiver
- Survival
- Entire agreement
- Contact
- Jurisdiction and General Matters
- Indemnity
- Our rights
- Third party links
- Privacy
- Use
- Fabrics
- Wood
- Colours
- Damages
- Damage to your computer
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Purchase of products |
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Orders |
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We will take all reasonable care, in so far as it is in our power to do so, to
keep the details of your order and payment secure, but in the absence of
negligence on our part we cannot be held liable for any loss you may suffer if a
third party procures unauthorised access to any data you provide when accessing
or ordering from the Website. Full payment must be made for all goods before
delivery or collection can be made. Items that are available to order must be
paid in full by any of the methods highlighted on our website at the time of
order; if payment is not made we will be forced to cancel your order. You will
be charged the correct price for buying goods and services from our website at
the date you place your order. We do our best to ensure that prices are
correctly shown but very occasionally an error may occur. If this should happen
we will amend the price and ask you to confirm whether you still wish to
purchase the goods at the correct price |
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Contract creation and electronic contracting |
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The technical steps required creating the contract between you and we are as
follows: You place the order for your products on the Website by pressing the
confirm button at the end of the checkout process. You will be guided through
the process of placing an order by a series of simple instructions on the
Website. We will send to you an order acknowledgement email detailing the
products you have ordered. This is not an order confirmation or order acceptance
from platinumfurnishing. Acceptance of the order and the completion of the
contract between you and us will take place by a confirmation e-mail, following
allocation of goods unless we have notified you that we do not accept your
order, or you have cancelled it. |
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Non-acceptance of an order may be a result of one of the following |
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
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The contract will be concluded in English. The details of your specific contract
will not be filed by platinumfurnishing. If you do require any information
regarding orders you have placed with platinumfurnishing please write to us at
the following address |
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21 lister road Glasgow G52 4BH |
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Description of products |
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Each Product purchased is sold subject to its Product Description which sets out
additional Specific Conditions related to that Product including, without
limitation, terms and conditions concerning estimated delivery dates and times.
platinumfurnishing have made every effort to prepare and check the content of
this website to ensure all information is accurate, particularly with regards to
prices quoted and product description. Orders will only be accepted if no
material discrepancy exists in respect of details, prices and descriptions
quoted. Our acceptance of your order will take place upon dispatch of the
products ordered. All sizes and measurements are approximate; however we do make
every effort to ensure they are as accurate as possible. Although we aim to keep
the Website as up to date as possible, the information including Product
Descriptions appearing on this Website at a particular time may not always
reflect the position exactly at the moment you place an order. We cannot confirm
the price of a Product until your order is accepted. |
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Secure Payments and World Pay |
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Payments at platinumfurnishing.com are made through protx secure payments. After
confirming your purchase and contact details you will be taken to the protx
secure payments site where you will be asked to enter your payment details. The
protx secure payments system uses a combination of both established and
innovative techniques to ensure the security and integrity of all sensitive
data. Furthermore, their public web servers are certified, a public Certificate
Authority, ensuring that both the shopper and retailer can have confidence that
nobody can impersonate protx secure payments to obtain confidential information |
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Transaction Encryption |
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The transfers of the purchase details from platinumfurnishing.com to protx
secure payments are encapsulated using protx secure payments own encrypted and
digitally-signed protocol. This uses a combination of standard methods such as
PGP, RSA and MD5 to ensure that the information passed is secure and
tamper-proof |
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Data Storage |
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Data storage on protx secure payments systems, and the communication between protx secure payments and the worldwide
banking networks, is regularly audited by the banking authorities to ensure a
secure transaction environment. protx secure payments also ensure that they stay
up-to-date with the latest versions of any third-party code they use, and
continually review their own proprietary code.
If you require further information on protx and their policies and procedures please visit www.protx.com
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Order and Returns Information |
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Change or cancel an order |
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If you wish to change or cancel an order contact our Customer Service team on
01418835444 any time between 10am and 7pm weekdays. Please have the order number
and date the order was placed to hand. If your products have already been
delivered, then you will need to follow our returns procedure. Should you wish
to cancel your made-to-order or made-to-measure product for any reason? You must
do so within 24 hours of your purchase; after the 24 hour cancellation period
has elapsed any refunds are at platinumfurnishing discretion. We provide
comprehensive guidelines on measuring up, so we do recommend you use these
before committing to your order |
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Track your order |
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To check your order status, use our tracking number which we will give you in
mail and just click on the Order Tracking link provide in mail to view your
order process. The due date supplied is that of the date the goods are expected
to arrive at our warehouse. Delivery is typically within 5 days of dispatch. In
Stock and Ready to go means your order has been processed and is waiting to be
dispatched. Dispatched means your order has left our warehouse. Depending on our
chosen carrier, you may receive a separate email from us that will detail how to
track your order when it has left the warehouse. Cancelled means your order has
been cancelled either by you or us. If you find that your order has only been
partially delivered, this may be because other items where not ready for
dispatch i.e. products are on order. However, if your order is obviously
incomplete, over-delivered or damaged, or if you wish to change or cancel your
order, please email our Customer Service team or telephone on 01418835444. |
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Delivery |
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Responsibility for and ownership of the goods passes to you when we have
delivered or you have collected the goods. You are responsible for ensuring that
the dimensions of your goods/delivery destination are suitable to allow
delivery. It is the customer’s responsibility to ensure that it is practical to
complete a delivery. The cost of additional work, e.g. the removal of doors or
windows to accommodate large furniture must be borne by you. Any delivery dates,
or stock arrival dates, whether requested or quoted are only estimates. We will
make every effort to deliver on those dates. We will make every effort to carry
out our deliveries at the dates and times agreed. If for any reason, delivery is
delayed, platinumfurnishing is not liable for any consequential loss. We will of
course make every effort to keep you informed of any delays. Products may be
dispatched separately depending on the make up of the order and therefore may
arrive separately. On receipt of delivered goods, you must ensure that the goods
are in a satisfactory condition, and any dissatisfaction with the goods or
delivery team must be reported immediately via phone or email. Any deliveries
that fail due to error on your part are refunded at platinumfurnishing
discretion. Please ensure you have made all the necessary arrangements to accept
delivery on the agreed date |
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Collections |
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Goods that you have opted to collect from platinumfurnishing store must be
collected within 4 weeks of availability notification. Customers who have failed
to collect their goods after the 4 week period could be charged for storage.
After 8 weeks have elapsed the goods will be returned to stock and the order
will be cancelled |
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Returns procedure |
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We hope you will be pleased with your purchase. Should you wish to return
anything bought from us, we will be happy to refund or exchange a product
provided it is in fully resale able condition. You have up until the end of
seven working days after delivery to inform us if you wish to return your
order.* If we find that the product has not been returned to us in a fully
resale able condition, we reserve the right to refuse a refund on the item, or
deduct up to 25% of the original selling price from the refund amount. |
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Returns can be made via the following methods: |
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1. Returns via Postage (Small Goods only) |
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Postal returns for parcels (typically below 20kg) - You will need to fill in the
returns form that was delivered with your order and place it inside the package,
include your customer reference number, stock code, reason for return and
whether you wish to receive a refund or replacement,. It is entirely your
responsibility to take the parcel to the depot. Goods remain your responsibility
until received by platinumfurnishing. We will then check the product and take
necessary action. We will refund any delivery charges at the same time as
refunding the value of relevant returned goods |
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2. Returns via Courier (Bulky Goods) |
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Courier collection can be organised for bulky goods and self assembly furniture
only. These are goods that where delivered to you by courier and not goods
delivered by Parcel Force or Royal Mail. Contact Platinumfurnishing on
01418835444 to arrange for the goods to be collected. You will be required to
fill in the returns form that was delivered with your order, and include the
form with the goods you are returning. A refund of the delivery charge will be
given in the instance of incorrect, damaged or faulty goods only |
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Please note: We will refund the price of the item to the purchaser or exchange
the product once it is received by us. All authorised refunds will be paid
within 14 days of receipt of the returned goods and by the method used to pay
the goods |
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Refund policy |
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We hope you will be pleased with your purchase. Should you wish to return
anything bought from us, we will be happy to refund or exchange a product
provided it is in a fully resale able condition. You have up until the end of
seven working days after delivery to inform us if you wish to return your
order.*Please see below for exceptions to this policy. If the product returned
is not in a fully resale able condition or the packaging is damaged, we reserve
the right to refuse a refund on the item, or deduct up to 25% of the original
selling price from the refund amount. This does not affect your statutory
rights. Any deliveries that fail due to error on your part are refunded at
platinumfurnishing discretion. Please ensure you have made all the necessary
arrangements to accept delivery on the agreed date |
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Products we are unable to refund or exchange |
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We are unable to offer a refund or exchange on personalised, made-to
measure/order unless they are faulty: * for reasons of hygiene, safety and
copyright, we cannot refund or exchange the following products unless they are
faulty: Mattresses, mattress toppers, duvets, pillows. |
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Delivery charges |
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platinumfurnishing will refund your original delivery charge and return delivery
charge only when a product is incorrect, damaged or faulty. We do not charge for
returns of faulty or damaged products but we do charge for delivery and return
of unwanted purchases.* |
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Unwanted purchases of furniture |
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Please check the dimensions of the delivery address for access (including doors,
corridors, stairs and corners) and the proposed location before ordering large
pieces of furniture to ensure successful delivery, and to confirm that the
product is the right size for your needs. Where products are returned as
unwanted, the customer is responsible for returning the products and all charges
associated with return delivery. If the customer requires platinumfurnishing to
arrange collection of the goods the charge for this service will be deducted
from the refund. Self-assembly furniture cannot be returned if assembly is part
or fully completed unless the item is faulty.* |
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Damages |
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In the event that goods received by you are either faulty or damaged, you should
contact us within seven days from the date on which you have accepted delivery
of the goods. We will either replace the goods, if acceptable to you and
practical for us. You have the right, in the event of the goods being either
faulty or damaged, to have the goods returned to us provided that you have
notified us of the defect or damage within a reasonable period of time after
delivery and provided that the damage or defect has not happened following the
date of delivery to you |
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Cancellation of made-to-order products |
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Should you wish to cancel your made-to-order or made-to-measure product for any
reason? You must do so within 24 hours of your purchase; after the 24 hour
cancellation period has elapsed any refund is at the discretion of
platinumfurnishing. As it is unlikely that the goods can be sold on at full
value it is typical that we will charge a cancellation fee of 25% of the full
selling price. In respect of these products our usual refund policy does not
apply and products cannot be returned or exchanged unless faulty.* *None of the
above conditions affect your statutory rights when goods are faulty, or not as
described |
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General |
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Intellectual property and right to use |
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You acknowledge and agree that all copyright, trademarks and all other
intellectual property rights in all material or content supplied as part of the
Website shall remain at all times vested in us or our licensors. You are
permitted to use this material only as expressly authorised by us or our
licensors. You acknowledge and agree that the material and content contained
within the Website is made available for your personal non-commercial use only
and that you may (if necessary to make a Purchase) download such material and
content onto only one computer hard drive for such purpose. Any other use of the
material and content of the Website is strictly prohibited. You agree not to
(and agree not to assist or facilitate any third party to) copy, reproduce,
transmit, publish, display, distribute, commercially exploit or create
derivative works of such material and content |
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Compliance with laws |
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The Website may be used only for lawful purposes and in a lawful manner. You
agree to comply with all applicable laws, statutes and regulations regarding the
Website and any transactions conducted on or through the Website |
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Limitation of liability |
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While we will use reasonable endeavours to verify the accuracy of any
information we place on the Website, we make no warranties, whether express or
implied in relation to its accuracy. The Website is provided on an "as is" and
"as available" basis without any representation or endorsement made and we make
no warranties of any kind, whether express or implied, in relation to the
Website, or any transaction that may be conducted on or through the Website
including but not limited to, implied warranties of non-infringement,
compatibility, security, accuracy, conditions of completeness, or any implied
warranty arising from course of dealing or usage or trade. We make no warranty
that the Website will meet your requirements or will be uninterrupted, timely or
error-free, that defects will be corrected, or that the site or the server that
makes it available are free of viruses or bugs or represents the full
functionality, accuracy, and reliability of the Website. We will not be
responsible or liable to you for any loss of content or material uploaded or
transmitted through the Website. To the fullest extent permissible under
applicable law, we disclaim any and all warranties of any kind, whether express
or implied, in relation to the Products. This does not affect your statutory
rights as a consumer. We will not be liable, in contract, tort (including,
without limitation, negligence), pre-contract or other representations (other
than fraudulent or negligent misrepresentations) or otherwise out of or in
connection with the Conditions for: Any economic losses (including without
limitation loss of revenues, profits, contracts, business or anticipated
savings); or any loss of goodwill or reputation; or Any special or indirect
losses suffered or incurred by that party arising out of or in connection with
the provisions of any matter under the Conditions. Nothing in the Conditions
shall exclude or limit our liability for death or personal injury resulting from
our negligence or that of our servants, agents or employees |
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Severance |
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If any part of the Conditions shall be deemed unlawful, void or for any reason
unenforceable, then that provision shall be deemed to be severable from the
Conditions and shall not affect the validity and enforceability of any of the
remaining provisions of the Conditions. |
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Waiver |
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No waiver by us shall be construed as a waiver of any proceeding or succeeding
breach of any provision |
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Survival |
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Each provision of the Conditions shall be construed as separately applying and
surviving even if for any reason one or other of those provisions is held to be
inapplicable or unenforceable in any circumstances. |
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Entire agreement |
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These Conditions govern our relationship with you. Any changes to these
Conditions must be in writing and signed by both parties. In this way, we can
avoid any problems surrounding what platinumfurnishing and you are expected to
do. You confirm that, in agreeing to accept the Conditions, you have not relied
on any representation save insofar as the same has expressly been made a term of
these Conditions and you agree that you shall have no remedy in respect of any
representation. Your Statutory Rights are not affected by these terms and
conditions. Nothing in this Clause shall limit or exclude our liability in
respect of any fraudulent or negligent misrepresentation whether or not such has
become a term of the Conditions. |
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Contact |
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The Registered company address of platinumfurnishing is 21 lister road Glasgow
G52 4BH |
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Jurisdiction and General Matters |
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All matters concerning and incidental to any offer or agreement for the purchase
and sale of goods from our website shall be in English and construed and
governed according to the Law of Britain and the courts of Britain shall have
jurisdiction in all such matters. We continually update our online store. We
reserve the right to withdraw any goods from the website at any time. Prices are
subject to change without notice. Prices are inclusive of VAT. Password/Account
security – You are responsible for the security of your password and account.
Use of the website Access You are provided with access to this Website in
accordance with these Conditions and any orders placed by you must be placed
strictly in accordance with these Conditions. Registration You warrant that: The
Personal Information which you are required to provide when you register as a
customer is true, accurate, current and complete in all respects; and You will
notify us immediately of any changes to the Personal Information by contacting
our Customer Service Team by e-mail, or calling us on 01418835444 between
10am-7pm Monday- Friday. You agree not to impersonate any other person or entity
or to use a false name or a name that you are not authorised to use |
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Indemnity |
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You agree fully to indemnify, defend and hold us, and our officers, directors,
employees, agents and suppliers, harmless immediately on demand, from and
against all claims, liability, damages, losses, costs and expenses, including
reasonable legal fees, arising out of any breach of the conditions by you or any
other liabilities arising out of your use of this website, or the use by any
other person accessing the website using your shopping account and/or your
personal information |
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Our rights |
We reserve the right to:
Modify or withdraw, temporarily or permanently, this website (or any part
thereof) with or without notice to you and you confirm that we shall not be
liable to you or any third party for any modification to or withdrawal of the
Website. Change the conditions from time to time, and your continued use of the
Website (or any part thereof) following such change shall be deemed to be your
acceptance of such change. It is your responsibility to check regularly to
determine whether the Conditions have been changed. If you do not agree to any
change to the Conditions then you must immediately stop using the Website |
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Third party links |
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To provide increased value to our Users, we may provide links to other websites
or resources for you to access at your sole discretion. You acknowledge and
agree that, as you have chosen to enter the linked website we are not
responsible for the availability of such external sites or resources, and do not
review or endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such websites, (ii) the content of such websites,
including (without limitation) any advertising, content, products, goods or
other materials or services on or available from such websites or resources or
(iii) the use to which others make of these websites or resources, nor for any
damage, loss or offence caused or alleged to be caused by, or in connection
with, the use of or reliance on any such advertising, content, products, goods
or other materials or services available on such external websites or resources. |
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Privacy |
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We will treat all your Personal Information as confidential (although we reserve
the right to disclose this information in the circumstances set out below). We
will keep it on a secure server and we will fully comply with all applicable UK
Data Protection and consumer legislation in place. When you shop on this
Website, we will ask you to input and will collect Personal Information from you
such as your name, e-mail address, billing address, delivery address, telephone
number, product selections and a password. We may also collect, and our third
party providers of advertisements and content may collect, information about
where you are on the internet (eg the URL you came from, IP address, domain
types like .co.uk and .com), your browser type, the country and telephone area
code where your computer is located, the pages of our website that were viewed
during your visit, the advertisements you clicked on, and any search terms that
you entered on our website ("User Information"). We may collect this information
even if you do not register with us. You should be aware that this site is being
monitored and may capture information about your visit that will help us improve
the quality of our service. We confirm that any Personal Information which you
provide to us (or which is available on public registers) and any User
Information from which we can identify you, is held in accordance with the
registration we have with the Data Commissioner's Office. We use your
information only for the following purposes: |
- Processing your orders;
- For statistical or survey purposes to improve this Website and its services to you;
- To serve website content and advertisements to you;
- To administer this website
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If you consent, to notify you of products or special offers that may be of
interest to you. You agree that you do not object to us contacting you for any
of the above purposes whether by telephone, e-mail or in writing and you confirm
that you do not and will not consider any of the above as being a breach of any
of your rights under the Privacy and Electronic Communications (EC Directive)
Regulations 2003. You should be aware that if we are requested by the police or
any other regulatory or government authority investigating suspected illegal
activities to provide your Personal Information and /or User Information, we are
entitled do so. Please check back frequently to see any updates or changes to
our privacy policy. Questions regarding this Policy should be directed to the
Head Office of platinumfurnishing.com as follows; Customer Services,
Platinumfurnishing 21 lister Road Glasgow G52 4BH. |
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Use |
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Goods purchased should be used as intended, and applying any instructions
supplied |
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Fabrics |
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We will use all reasonable efforts to ensure colour match but this cannot be
guaranteed when two, or more, items are ordered on separate occasions |
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Wood |
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Many of our wood products contain natural wood, in solid or veneered form. Some
variation in colours is a feature of natural wood products and is to be
expected. Most woods, especially cherry, will darken over time |
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Colours |
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We have made every effort to display the colours of products as accurately as
possible on our website. The actual colour that you see will depend upon on your
monitor hence we cannot guarantee that the colour you see displayed will reflect
the actual colour of the product. On occasion a monochrome image is shown
together with a colour sample to show the true colour of the product. |
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Damages |
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In the event that goods received by you are either faulty or damaged, you should
contact us within seven days from the date on which you have accepted delivery
of the goods. We will either replace the goods, or repair them in your home, if
acceptable to you and practical for us. You have the right, in the event of the
goods being either faulty or damaged, to have the goods returned to us provided
that you have notified us of the defect or damage within a reasonable period of
time after delivery and provided that the damage or defect has not happened
following the date of delivery to you. |
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Accuracy of Content |
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Platinumfurnishing have made every effort to prepare and check the content of
this website to ensure all information is accurate, particularly with regards to
prices quoted and product description. Orders will only be accepted if no
material discrepancy exists in respect of details, prices and descriptions
quoted. Our acceptance of your order will take place upon dispatch of the
products ordered. All sizes and measurements are approximate; however we do make
every effort to ensure they are as accurate as possible |
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Damage to your computer |
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Platinumfurnishing make every effort to ensure this website is free from defects
or viruses. However, we cannot guarantee that your use of this website will not
cause damage to your computer. It is your responsibility to provide the
necessary screening to protect your computer. Platinumfurnishing will not be
liable for any damage or loss as a result of using this website |
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